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Bitmap Privacy Policy

Effective Date: January 25, 2026

Bitmap values your privacy and complies with relevant laws and regulations, including the Personal Information Protection Act. This policy explains in detail what information Bitmap collects, how it is used, and how it is protected.

1. Personal Information Collected and Collection Method

A. Items Collected

  1. At Sign-up: Bitmap ID (Account name), Email address, Password, Country information.
  2. Automatically Collected During Service Use: IP address, Cookies, Service usage records, Device information (OS, hardware specifications), Gameplay statistics, and Achievements.

B. Collection Method

  • Website registration, service usage, client execution, customer support inquiries, and partnership applications.

2. Purpose of Use

Bitmap uses the collected information for the following purposes:

  • Service Provision: Game downloads, updates, cloud storage, statistics, and ranking services.
  • Account Management: Identity verification, password reset, and prevention of unauthorized use or theft.
  • Marketing and Notifications: Promotion of new game releases and customized event information (only with user consent).

3. Retention and Use Period

In principle, personal information is retained until the user withdraws from the service. However, if retention is required by relevant laws, the information will be stored for the period specified below:

  • Records on Contracts or Withdrawal of Subscription: 5 years
  • Records on Consumer Complaints or Dispute Resolution: 3 years
  • Access Logs (Visit records): 3 months

4. Provision to Third Parties and Outsourcing

A. Provision to Third Parties

Bitmap does not provide personal information to external parties without user consent, except in the following cases:

  • When the user has provided prior consent.
  • Provision to Game Developers: For the smooth operation of specific games (e.g., achievements, multiplayer), minimal user identifiers and statistical data may be provided to the respective game developers.

B. Outsourcing of Processing

For smooth service provision, processing is outsourced as follows:

  • Data Storage and Server Infrastructure: Bitmap Production

5. User Rights and How to Exercise Them

Users can access or modify their personal information at any time and may request to withdraw from the service (revoke consent).

  • Settings Change: Modifiable directly on the Bitmap ID Account Management page.
  • Deletion Request: Send an email to Customer Support or the Personal Information Protection Officer.

6. Efforts to Protect Personal Information

Bitmap takes the following measures to securely protect your information:

  • Password Encryption: User passwords are encrypted using one-way encryption so that no one but the user can access them.
  • Security Measures: Operation of security systems and regular data backups to prevent hacking.
  • Access Control: Minimizing the number of employees who handle personal information.

7. Personal Information Protection Officer and Contact Information

For any complaints or inquiries regarding personal information during service use, please contact:

Notification Obligation: If there are any changes to this policy, we will notify you through an announcement at least 7 days prior to the effective date (30 days for significant changes).